Frequently Asked Questions

Vegan skincare is a type of beauty routine that excludes all animal-derived ingredients and by-products. This includes ingredients like honey, beeswax, collagen, and keratin, as well as animal testing. Vegan skincare products are made with plant-based ingredients and are cruelty-free, making them a popular choice for people who are environmentally conscious and compassionate towards animals.

There are several benefits to using vegan skincare products, including: - Better for the environment: Vegan skincare products are made with sustainable, plant-based ingredients that are better for the environment. This means that they have a lower carbon footprint and often PCR(Post Consumer Recycled), reducing their impact on the planet. - Cruelty-free: Vegan skincare products are not tested on animals, making them a more ethical choice for people who are passionate about animal rights. - Gentle on the skin: Vegan skincare products are often made with natural, non-toxic ingredients that are gentle on the skin. This makes them a great choice for people with sensitive skin or allergies. - Effective: Despite the lack of animal-derived ingredients, vegan skincare products can still be highly effective in improving the look and feel of your skin.

Superegg is a plant-based skincare line that aims to mimic the nutritional value of eggs for skin health. The product line is formulated with 100% vegan ingredients and claims to restore and balance the skin for a smooth, radiant complexion. As a vegan alternative to traditional egg-based skincare products, Superegg offers a unique approach to skincare for those who prefer plant-based products.

Yes, our products are all vegan and created with 100% plant-based ingredients. To learn more about our ingredients, check out our Clean Library page here.

Clean and cruelty-free, Superegg formulas are entirely transparent for your review. Knowing what you apply on your body is more than a smart idea, it’s a valuable asset. Our skin, after all, is our largest organ, and we are committed to ensuring each ingredient is safe and healthy. In fact, the following common harmful ingredients listed below are not included in any of our products. We strive to provide sustainable formulations beneficial to our health and the environment. Clean is intelligence.

Parabens
Petroleum
Phthalates
SLS
SLES
PEG
TEA
DEA
EDTA
Silicones
Alcohol
Artificial Dyes
Formaldehyde
Mineral Oil

View SUPEREGG'S [NEVER] LIST

Superegg products are never tested on animals.

Each component of an egg—the egg yolk, white, and eggshell membrane—contains unique essential vitamins, minerals, and proteins beneficial for replenishing elasticity and deep hydration. SUPEREGG reimagines the power of the egg into the vegan version of each component, honing into its unique functions. We have crafted special formulas called the Duplex®, or Duplicated Complex, through powerful plant-based ingredients.

— Superegg US: www.superegg.nyc — Superegg Japan: www.supereggnyc.jp — Bergdorf Goodman — SHEN — Soko Glam — Holt Renfrew (Canada) — Standard Dose — 100mL — Maum Market — Materiae

Using only the highest quality ingredients sourced across the globe, our plant-based formulations are designed for immediate and profound, lasting rejuvenation of the skin.

Yes! Superegg products were developed to be an essential part of your daily skincare ritual. We encourage you to play nice with all your other favorite products.

Our products are developed to be gentle on all skin types. As everyone's skin is different and sensitivity is based on various factors, we recommend you consult with your doctor or skincare professional should you have any specific concerns.

As a good safety measure, we always recommend you consult with your doctor or skincare professional should you have any specific concerns.

At this time, we do not have samples readily available. We will announce the introduction of samples as we evolve. Please follow our Instagram (@superegg) or sign up for our mailing list for information about future sample giveaways.

Our products have a shelf life of 12 months when opened, and 24 months when unopened.

Superegg packaging materials are mostly or all recyclable. Our boxes are made from FSC (Forest Stewardship Council) certified paper, which has been sourced in an environmentally-friendly and socially responsible manner. We are devoted to developing sustainable packaging options that further reduce our environmental footprint.

Superegg products are developed in New York and manufactured in South Korea. This allows us access to the highest-quality ingredients using one of the most sophisticated technologies.

1% for the Planet is an international organization whose members contribute at least one percent of their annual sales to environmental causes. Their mission is to build a team of environmentally conscious and financially committed brands that support in contributing to a healthier planet. We are proud to be a member of 1% for the Planet.

At Superegg, sustainability has always been at the heart of what we do. For years, we offered a credit return policy when customers sent back empty bottles. While this helped reduce waste, recent consultations with professional recycling experts have provided new insights.

After evaluating our impact on the environment with the help of a certified recycling company, we’ve made the important decision to phase out our empty bottle return credit program. Here’s why:

• Lower Carbon Footprint: Shipping empty bottles back to us increased carbon emissions due to transportation and packaging. Encouraging customers to recycle locally instead will significantly reduce these emissions.

• Empowering You to Recycle: Many local recycling centers are fully equipped to handle beauty product containers. By recycling empty bottles at home, you’re contributing to a more efficient, eco-friendly system that reduces overall waste and transportation impact.

We’re still committed to sustainable packaging and reducing plastic waste. Here’s how you can continue to help:

• Recycle Locally: Most of our product packaging is recyclable, and we encourage you to dispose of it in your local recycling bins.

• Minimalist Packaging: We’re continually working on reducing our packaging and using materials that are easier to recycle.

• Join Us on Our Sustainability Journey: Stay tuned for more updates on how we’re reducing our environmental impact in other areas of our business.

Thank you for understanding and supporting our efforts to create a greener future, together!

We offer free shipping on all US orders of $50 or more (excluding taxes). For orders under $50, standard shipping costs $5.90.

We are currently shipping worldwide excluding Japan and Korea. Our focus is on ensuring logistics stability within these regions.


Attention International Shoppers:

Please be aware that duties and taxes are not included and may be applied at customs for orders outside the United States. These fees are your responsibility. We advise you to familiarize yourself with your country's customs regulations before placing your order. Returns or refunds will not be accepted for issues related to customs duties or taxes.


Delivery Time (International)

Please be aware that shipping speed depends on the service provided by the international carrier and customs processes in your country. While options like 'Expedited' or 'Next Day' shipping are available, it's important to note that these terms refer to the transit time between countries, not door-to-door delivery service.

Our team works as quickly as possible to ship all orders within 2 business days. Once your order has shipped, you will receive an email with tracking information. Please allow 1-2 business days for the tracking code and link to be activated.

With the possible exception of shipments during special promotions, launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed. Once processed, parcels are shipped from New York / New Jersey by the United States Postal Service or Fedex. It typically takes 3-9 business days to arrive.

Standard Shipping: Est. 3–9 business days ($5.90 / Free for $50+)
Expedited Shipping: Est. 2–3 business days ($14.90)

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and link that is provided in your shipping confirmation message. We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our hands.

We work hard to help you get your orders processed as fast as possible. As soon as the payment is accepted, your order is shipped, which leaves out time for changes to be made. Upon checkout, please confirm your shipping details are accurate before completing your order.

There may be time to cancel your order. Please email us at care@superegg.nyc as soon as possible with the subject line “Cancellation” with your full name and order number. If we can process the cancellation prior to shipment, we will try to accommodate, otherwise please wait for the receipt of your package to begin the return process.

Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection.

Visit routeapp.io to learn more.

We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, Amazon Pay, Google Pay, and Apple Pay.

Promo codes may be applied during checkout. Please note that promo codes are for one time use only. If you used the 10% off promo code on your first order and then refunded or exchanged, please contact care@superegg.nyc to receive a new 10% off promo code to apply to your next purchase.

To help ensure that your shopping experience is secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you share with us.

We hope that the love and care we put towards our products come through, but we understand that some things do not work out. We are happy to accept return products within 14 days of receipt. Returned items must be unopened, unused, unworn, and in their original condition.

Please contact us at care@superegg.nyc with your order number to start the return process. Our customer service team will provide return instructions within 3 business days of your request. If the unopened item(s) are sent without notifying us beforehand, we cannot issue a refund. Once we receive your item, we will inspect it and let you know whether your item is eligible for a refund. If your return is approved, we will promptly issue a refund to your credit card (or original method of payment).

Customers are responsible for the return shipping fee and the shipping costs of your original order, which are non-refundable. Unfortunately, Digital gift card is non-refundable and non-returnable. LUMN INC./SUPEREGG is not responsible for any lost packages or untraceable return shipments.

The only way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We carefully pack every order, but we understand sometimes damage can occur in transit. In the instance your order arrives damaged, please file a claim with the mail carrier with a photo of the damage. If the carrier requires supporting documents, do not hesitate to reach out to us at care@superegg.nyc. Lost and stolen packages with a mail carrier's proof of delivery, unfortunately, cannot be recovered. We recommend a wait time of 4 weeks to confirm the package is truly lost.

Add Route to your bag at checkout to enable protection for shipments that are lost, broken, or stolen. Visit routeapp.io to learn more.

We strive to provide you with exceptional service. If you have any questions or concerns, please feel free to reach out to us at care@superegg.nyc. We will get back to you as soon as possible.

For press opportunities and inquiries, please send us an email at press@superegg.nyc.